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SHIPPING & RETURNS

SHIPPING & RETURNS

Shipping Policy

Orders are shipped via Canada post to Canada and USA. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays).

 You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

 

Returns 

If you are unhappy with your unopened and unused items, you can return or exchange them within 7 days of the date of shipment delivery to your requested delivery location. All refunds will be credited to the original payment method. All products must be in their unopened original packaging. To initiate a return, please email us at info@promadelashes.com. ProMade Lash Couture Inc is not responsible for covering or refunding any shipping costs associated with the return/purchase.

info@promadelashes.com

All adhesives are final sale.

No return will be considered more than 7 days after shipment was delivered.

 

Customs & Fees

ProMade Lash Couture Inc. is not responsible for any additional customs charges &/or fees once your package has left our facility. Customs charges &/or fees are the sole responsibility of the purchaser.

Have any questions or concerns? Please do not hesitate to contact us.

We will be more than happy to help! 

Address

84 lakeshore rd west, Oakville Ontario L6K1E1